Transformational reflections and strategies to help keep you on-purpose®

Being a TOP Performer Part 2 – The Characteristics of People with a Me Inc! Mindset

In the previous blog in this series, I defined the difference between a Me Inc! or Me Stink! Mindset. As an employer, business owner, employee or team member you will usually demonstrate either one of these in the way you consistently serve your customers and clients. With a Me Stink! Mindset you react below the line nearly always blaming rather than taking responsibility for your thinking, feelings attitudes and behaviours. By contrast, when you respond to your environment with a Me Inc! Mindset, you proactively…

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Being a TOP Performer Part 1 – Me Inc! or Me Stink!

I have participated in a number of significant business forums recently.  These have included discussions on why customer service in our business community is below par, why business owners are reluctant to engage in training, mentoring and support and why employers and employees don’t seem to take responsibility for their future success. Now I know this does not apply to you because if it did, you would not be reading this. Whether you are a business owner, manager, team leader or team member your performance…

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Putting ‘Magic’ back into Marriage (2)

  Building Belonging Much of the above will also foster a sense of belonging – the other variable essential for positive alignment in a relationship.  While some wisdom literature would encourage us to ‘detach’ and not be dependent in any way on others for our happiness, humans have a “conditioned” basic social need of being loved, accepted and valued for who they are.  As in the corporate world where team work and acceptance are essential for a positive work place culture and staff morale, so too do…

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Putting Customers First

  The ultimate expression of our Purpose is to serve –ourselves, family, friends and customers/clients and the wider community. In business, serving customers is the lifeblood of the organisation and successful businesses, small or large, make customers their central focus and a part of their team. Having a customer service policy and a set of procedures is essential and helpful. But behavioural strategies will not lead to long term sustainable business. An integrated model upon which all of your CS is built is needed. In…

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Putting ‘Magic’ back into Marriage (1)

    Central to being On-Purpose is the living out of the Purpose Principle which brings meaning and purpose to relationships at home and at work.  This is about aligning the Purpose of the person with the Purpose of the organisation (Pp<->Po).  The organisation, of course, can be a home, a marriage, a business, a government department, a country and so on. Central to this alignment is significance and belonging.  Where people feel their contribution is not meaningful and they don’t feel valued and part…

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